Important. Please read.

Terms & Conditions

These Terms and Conditions govern the provision of content writing, project management, creative services, and consultancy work by Creative Insights ("we," "us," "our") to you the client ("you," "your"). By engaging our services, you agree to be bound by these Terms and Conditions.

1. Services & Subscription Options

1.1 Defined Packages

Creative Insights offers the following Defined Packages:

  • Deep Dive Focus Calls: The Deep Dive Focus Calls that Creative Insights offers are designed to gather insights and information in preparation for content writing and/or related creative or consultancy services that are to be delivered by Creative Insights.

Deep Dive Focus Calls are suitable for clients who have discussed and agreed their content goals with Creative Insights, and who intend to book one or more follow-up full days or half days for the completion of pre-agreed content writing and/or related services offered by Creative Insights.

Appointments for Deep Dive Focus Calls are to be booked via our online booking system, which automatically sends appointment confirmation emails and reminders. Please check the time and date you choose are correct as refunds are not available for bookings cancelled 48 hours before confirmed appointment times and dates.

At the point of booking you will be required to make a one-off payment in advance using Stripe. Please note, Deep Dive Calls are carried out remotely and use AI to record and summarise the call. This is for our future reference but is not offered as part of our Focus Call service.

The information we gather conforms with our Privacy Policy. A copy of our Privacy Policy can be found on our website by clicking the link in the footer. Please familiarise yourself with this policy.

Deep Dive + Content Consultancy Package: The Deep Dive + Content Consultancy Package provides clients of Creative Insights with strategic ideation in preparation for the provision of project work, extended and/or retained content writing and/or supporting creative services.

During the Deep Dive video call, Creative Insights will analyse your business needs, target audience, and content goals. We will then, based on the information with which we are provided, prepare a written report with strategic directions for your content and messaging.

The written report will also summarise information provided during the Deep Dive Call. Where appropriate, your report may also include ideation for future written content and/or creative work that aligns with your target audience(s) and/or customers/clients.

The aim and purpose of the strategic report produced by Creative Insights will be discussed and agreed with you either during your Deep Dive Focus Call, or during a preceding Discovery Call.

Appointments for Deep Dive Focus Calls are to be booked using our online system at a time and date that suits you. At the point of booking you will be required to make a one-off payment in advance using Stripe.

Please read and familiarise yourself with our refund and cancellation policy below as refunds are not available for cancellations 48 hours before electronically booked appointments.

1.2 Project-Based Services

Beyond our Defined Packages, Creative Insights also offers Project-Based Services which are preceded by written agreements. Written agreements for project work include the scope of work, project timelines and the estimated associated costs.

Project-Based Services carried out by Creative Insights can be customised to your specific needs, target audiences, and communication goals. The scope of our services includes, but is not limited to, the following:

  • Content writing for landing pages and websites

  • Writing and ideation for monthly newsletters

  • Monthly Blog posts and/or LinkedIn articles

  • Google Pay Per Click marketing campaigns

  • Writing and branding for social media profiles

  • Materials and/or resources for training providers

  • Ideation and content writing for organic social media

  • Strategy development for content and communications

  • Creative services and/or art direction for the above listed

Creative Insights also offers an art directing and project management service for clients who require our help to achieve consistency with their brand messaging and/or meeting their target completion dates. Where required, these services will be included within The Scope of Work.

The specific scope of work, including project deliverables and target completion dates, will be agreed with you in writing before work commences. Please note that, unless otherwise agreed in writing, payment for project work is to be made in advance using our online payment system.

At the point of sale, the number of days being purchased is to be checked and confirmed by you, our client. Should additional full days or half days be required to complete an agreed project, in particular where additional work is required or has been requested, Creative Insights will confirm the additional costs with you in writing in advance.

Payment for any additional work will either be due in advance or within 7 days of the invoice issued by Creative Insights. Creative Insights reserves the right to seek payment in advance for additional work requested by you, our client, that is beyond the agreed Scope Of Work.

1.3 Trusted Creative Partners

Where the anticipated Scope Of Work lies beyond our in-house skill set, Creative Insights will offer to contract the expertise of one or more of our Trusted Creative Partners. Our Trusted Creative Partners are specialists in their fields and agree to work under the direction of Creative Insights. If or when required, NDAs can also be drawn up and signed before work commences.

Where additional subcontracted costs are involved, using our Trusted Creative Partners, an additional invoice will be issued by Creative Insights for payment either in part or in full within 7 days of the date of issue of our invoice to you. For new clients, the fees for work to be carried out by our Trusted Legal Partners will be payable in advance.

1.4 Remote Delivery

The Defined Packages offered by Creative Insights, as well as our Project-Based Services, are designed to be performed remotely and using digital tools. In exceptional circumstances, we may agree to deliver some or all of our services at a location of your choice.

Please note the following:

1.     Deep Dive Focus Calls, which utilise Zoom’s AI Companion to create meeting notes and summaries, need to be carried out remotely and therefore cannot be delivered in person.

2.     Please also note, additional costs are likely to be incurred to cover our travel time and travel costs for clients who require Creative Insights to carry out our work for you in person.

3.     Should travel be required, Creative Insights will confirm and agree these costs with you in advance. Our usual payment terms will apply (see below).  

2. Professional Fees & Payment Terms

2.1.1 Defined Packages:

Payment is required upfront to secure your chosen date and time for Deep Dive Focus Calls and/or the Deep Dive + Content Consultancy Package with Creative Insights. Payment is to be made using our online Stripe-based payment system.

2.1.2 Bespoke Projects:

Payment terms will be specified in the project proposal and may involve upfront payment and/or or staged payments. Please read and familiarise yourself with The Scope of Work provided as this will cover the agreed deliverables, estimated timelines and associated costs. Commencement of work is based on your written acceptance of The Scope of Work provided by Creative Insights. It most circumstances payment in advance will also be required.

2.1.3 Ongoing Client Discounts:

Clients who opt to purchase our time through the monthly subscription option can benefit from our Ongoing Client Discounts. Ongoing Client Discounts are billed on a monthly basis and in advance of work commencing.

The estimated or agreed number of either Half Days or Full Day per month will be discussed with you in advance, and will be confirmed in The Scope of Work. To qualify for the discounted monthly subscription price offered by Creative Insights, clients are required to book 6 or more months of retained work.

2.2 Payment Of Invoices Issued By Creative Insights

2.2.1 When or if required, invoices issued by Creative Insights will be in GBP (Pounds Sterling).

2.2.2 Unless otherwise agreed in advance and in writing, invoices issued by Creative Insights are payable within 7 days of our invoice date.

2.2.3 If a project extends beyond the anticipated timeline due to circumstances beyond our control, and where the scope of work is being extended by yourself the client without our prior agreement in writing, additional fees may be incurred at our standard rates.

2.3 Interim Billing

For project-based services, and in particular when Creative Insights is using one or more of our trusted creative partners to carry out work on your behalf, we may issue interim invoices for work still to be completed if there is prolonged client inactivity, significant pauses in collaboration, or client-initiated changes to The Scope Of Work which Creative Insights has not agreed in writing.

2.4 Monthly Retainers

The Ongoing Client Discount Options offered by Creative Insights are suitable for clients who require content writing and/or creative consultancy or creative services from us on a regular or ongoing basis. Our monthly retainer options, with fixed subscription payments, are available at a reduced cost in comparison to our pricing policy for half or full days on a non-subscription basis.

2.5 Project-Based Creative Work

For creative services and project-based work, where the expertise of one or more of our Trusted Creative Partners may also be required, a 50% non-refundable deposit is required before work commences. Creative Insights will confirm the cost for this work with you in advance in writing. Please note the remaining 50% balance becomes payable upon completion of the agreed work.

2.5 Payment Within 7 Days

Where project-based work has been quoted and invoiced directly to you the client, payment is to be made via bank transfer using the bank details supplied by Creative Insights on our invoice and, at the latest, within 7 days of the invoice date.

2.6 Additional Fees for Onsite Delivery

Where Creative Insights is required to travel to your place of work to carry out the agreed scope of work or requested services, we reserve the right to request payment of additional fees for our travel time and travel costs in advance. These costs will be confirmed in writing for your agreement in advance of onsite delivery being carried out.

2.7 Late Payments

Please note, unless otherwise agreed in writing, late payments may incur a 10% late payment fee per month, accruing daily until the outstanding amount is settled. Late payment fees will be calculated and invoiced once once the initial outstanding amount has been received into our account. After two late payments, we may require advance payment for future services.

Where advance payment has been requested for project work covered within The Scope Of Work, whether in part or in full, work will commence once your payment has been received.

Please note, should delays occur in payment of advance fees Creative Insights reserves the right to adjust the agreed completion date for work covered within The Scope Of Work. This will be confirmed with you in writing before work commences.

3. Revisions & Amendments

Unless otherwise agreed in writing, Creative Insights offers up to two free revisions per project, provided they fall within the original and agreed Scope Of Work. Additional revisions outside the agreed scope are payable either at our standard hourly rate of £95 per hour or our half day rate of £225 or full day rate of £450.

4. Intellectual Property & Copyright

  • Please note, Creative Insights retains the moral rights to be identified as the author of the written content and/or creative outcomes we produce for you, our client, unless otherwise explicitly agreed in writing.

  • This means our creative work cannot be copied, amended or repurposed by yourselves or passed on to a Third Party of your choosing to copy, amend or repurpose for you, our client.

  • Upon full payment, as our client you will receive a non-exclusive, royalty-free licence to use the written content and/or creative work we have produced for you for the intended purpose(s) only, and as specified in The Scoping Document agreed with Creative Insights.

  • As part of our agreed Terms & Conditions, you agree not to resell, redistribute, claim authorship of, recreate or repurpose any of our written content and/or creative work we have produced for you, our client, without the explicit written permission of Creative Insights.

  • In the unlikely, or mistaken, event that the Intellectual Property Rights and Copyright of Creative Insights has clearly been infringed, we will in the first instance ask for the offending materials to either be withdrawn, deleted or destroyed by you, our Client.

  • Creative Insights also reserves the right to charge you, The Client, for the Intellectual Property Rights of our creative work should the request for offending materials to be withdrawn, deleted or destroyed not be acted upon by the date and time Creative Insights specifies in writing.

5. Client Responsibilities

  • You must provide all necessary information, materials, and guidance required for the completion of the project in a timely manner.

  • Please note, delays in providing requested and/or essential information and/or visual imagery and/or visual recordings are likely to impact the target completion date, and preceding delivery timelines referred to in The Scope Of Work.

6. Deadlines & Delivery

  • Creative Insights will make every reasonable effort to meet the target completion date for Project-Based Work. However, delivery times are estimates and may be subject to extensions due to unforeseen circumstances.

  • Should project timelines and target completion dates need to be adjusted, Creative Insights will confirm this with you in writing. We will also, at this time, provide you with alternative project timelines and a new target completion date.

  • Please note, late delivery of project deliverables does not entitle you to cancellation or a refund of full or part fees unless otherwise offered or agreed in exceptional circumstances and in writing by Creative Insights.

7. Cancellations & Refunds

  • Refunds for our time and date specific Defined Packages, which have been confirmed and paid for by you, The Client, using our online booking system, are not available when appointments are cancelled within 48 hours of scheduled appointments.

  • Creative Insights reserves the right to offer a discretionary or partial refund for bookings that are cancelled before the 48th hour preceding the agreed date and time for your chosen Defined Package.

  • Clients who wish to apply for a partial refund and/or cancel a confirmed appointment with Creative Insights using our online payment system should, in the first instance try to contact us by phone.

  • If we are unable to take your call, please leave a clear voice message giving your full name, appointment date and time, contact number and a brief reason for the cancellation. Once your message has been left, please confirm the same information in writing by email to:

Ansal Trafford at inspire@creative-insights.co.uk using the subject: ‘Refund Request’

  • Creative Insights will aim to call you within 24 hours to discuss the reason for the cancellation and to explore alternative dates and/or times for the Deep Dive you have booked and paid for.

  • Should alternative dates or times not be suitable, for good reason, Creative Insights will discuss making a partial refund for the Defined Package that has been purchased.

  • If you, The Client, decide to cancel some or all of the project-based work within The Scope Of Work, once the agreed work has commenced and before it has been completed, no refund will be issued by Creative Insights.

  • We do, however, reserve the right to offer a discretionary credit note which can be redeemed at a mutually agreeable date and/or time.

  • If we are unable to complete The Scope Of Work due to unforeseen circumstances, Creative Insights will offer to refund some or all of the payments made beyond the initial deposit.

  • Creative Insights will not offer refunds for work carried out in part or in full by our Trusted Creative Partners as specified within The Scope Of Work.

8. Confidentiality

  • We will treat all information provided by you as confidential and will not disclose it to third parties without your consent, except as required by law.

  • This includes our Trusted Creative Partners.

  • As a client of Creative Insights, you also agree to keep our pricing, contractual agreements and working processes and methods confidential.

9. Liability & Indemnity

  • We are not liable for any losses, damages, or claims resulting from your use of the content.

  • You agree to indemnify us against any claims arising from the publication or distribution of the content.

10. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Amendments To These Terms & Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be communicated to existing clients where applicable and, in the first instance, on our website. To check for amendments to these terms please click the link below:

https://www.creative-insights.co.uk/terms-and-conditions

12. Agreement To These Terms

Should you have any queries before work commences, and/or before agreeing to our Terms & Conditions, please contact Ansal Trafford at inspire@creative-insights.co.uk.

 

Last Updated: 26/03/25